McGregors Furniture - Waterloo in Waterloo, IA Closed now

Reviews about McGregors Furniture - Waterloo

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  November 10, 2019, by Timothy Greenwald
  They have lost me as a customer after today. 5 years ago I bought over 5k worth of furniture. Back then, they had a friends of the family rewards program and my wife and I were informed this credit would never expire. We went back to look at a couch a few months back, and were told the same thing. The credits were still valid. Now they are telling my wife and I that the credits are no longer accepted, and that the friends of the family rewards program ended years ago. I get internal rewards programs can be canceled and taken away at any time, but there was no notification from them. The lady on the phone told me this morning that they had several thousand people with credits in the program. Why would they not have their sales people call these people then. Seems like an easy to get a lead on a possible sale. Very disappointing that McGregor's does not care about customer retention, nor do they care about doing what is right. This will be the last time I do business with them. I feel bad for the people working there. The sales staff is excellent. Very enjoyable to work with. Unfortunate management isn't the same.